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Policies

The terms, stated plainly

How booking, deposits, cancellations and consent work at HMS Touch. Items still being finalised are marked — nothing here is boilerplate.

Booking & deposits

How appointments are secured and when a booking is confirmed.

  • Appointments are booked through this website or by arrangement over WhatsApp.
  • Where a deposit is required, your appointment is not confirmed until the deposit payment succeeds — the slot is held as pending until then.
  • Deposits are deducted from the price of your service; the balance is settled at your appointment.
  • The deposit amount for each service is always shown before you pay anything.
  • Payments are processed by a secure payment provider. Card details are never entered on, transmitted to, or stored by this website.

Being finalised

  • Deposit amounts per service
  • Whether any services can be booked without a deposit
  • Accepted payment methods for the remaining balance

Until these are published, ask the studio directly and you'll get the current terms in writing.

Cancellation & rescheduling

Notice periods, and what happens to your deposit.

  • If you need to cancel or reschedule, contact the studio as early as possible so the slot can be offered to someone else.
  • Rescheduling requests are accommodated wherever the calendar allows.

Being finalised

  • The notice period for a free reschedule
  • The notice period for cancellation and whether the deposit is refunded, transferred or retained
  • How many times a booking may be rescheduled

Until these are published, ask the studio directly and you'll get the current terms in writing.

Late arrival & no-shows

What happens when an appointment starts late or is missed.

  • Appointments are scheduled back to back with the full duration of each service reserved, so a late start can mean the work has to be shortened or rebooked.
  • If you are running late, message the studio immediately — small delays can sometimes be absorbed.
  • A no-show is an appointment where the client does not attend and does not make contact.

Being finalised

  • The grace period before an appointment is treated as missed
  • How no-shows affect the deposit and future booking terms

Until these are published, ask the studio directly and you'll get the current terms in writing.

Aftercare & results

Looking after your lashes, brows or tattoo — and what affects results.

  • Written aftercare guidance is provided with every service, and following it is part of getting the result to last.
  • Results vary between clients depending on natural lash and brow condition, skin type and aftercare — no specific retention period or healing time is guaranteed.
  • If you have any concern about how a treatment is settling or healing, contact the studio. For anything that looks like a medical problem, see a doctor or pharmacist — the studio cannot give medical advice.

Being finalised

  • Terms for corrective appointments (what qualifies, and within what window)

Until these are published, ask the studio directly and you'll get the current terms in writing.

Privacy

What this website collects and what it is used for.

  • Booking details (name, contact details, appointment information) are used to manage your appointments and send you booking-related messages such as confirmations and reminders.
  • Marketing messages are only sent if you opt in, and you can opt out at any time.
  • This site does not load third-party analytics or advertising scripts unless they have been explicitly configured by the owner.
  • Card details are handled entirely by the payment provider and never touch this website.
  • Client photographs are only published with the client's consent.

Being finalised

  • Data retention periods
  • The formal privacy notice (to be reviewed against applicable data protection law, e.g. NDPR)

Until these are published, ask the studio directly and you'll get the current terms in writing.

Terms of service

The general terms that apply to bookings and use of this site.

  • Prices shown are current at the time of booking; the price you are quoted at booking is the price you pay.
  • The studio may decline or discontinue a service where it would not be safe or suitable — with an honest explanation and, where work has not been carried out, the deposit handled per the cancellation policy.

Being finalised

  • Full terms of service (to be completed with the owner and reviewed before publication)

Until these are published, ask the studio directly and you'll get the current terms in writing.

Unsure about anything here?

Ask before you book — you'll get a clear answer in writing.

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